Terms and Conditions

1.Definitions

For the purposes of these Terms and Conditions, the following definitions apply:

• "Company," "we," "us," or "our" refers to MovingCompany.bot and its owners, operators, employees, and agents.
• "Service" or "Services" refers to the AI chatbot, voice agent, booking automation, CRM pipeline configuration, and all related products, features, and support provided by MovingCompany.bot.
• "Client," "you," or "your" refers to the individual or business entity that has registered for, subscribed to, or is otherwise using our Services.
• "End User" refers to any third party — including your customers and website visitors — who interacts with the AI systems we deploy on your behalf.
• "Platform" refers to Go High Level (GHL) and any other third-party software infrastructure used to deliver our Services.
• "Content" refers to any text, data, information, scripts, prompts, configurations, or other material created, uploaded, or generated through the Services.
• "Subscription" refers to your recurring monthly plan for access to our Services.
• "Setup Fee" refers to the one-time fee charged for initial configuration, build, and onboarding of your AI systems.
• "Agreement" refers collectively to these Terms and Conditions, our Privacy Policy, and any order forms or statements of work agreed upon between the parties.

2.Acceptance of Terms

By accessing our website at movingcompany.bot, booking a demo, making a payment, or using any of our Services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions in their entirety.

If you are entering into this Agreement on behalf of a business or other legal entity, you represent and warrant that you have the authority to bind that entity to these terms. If you do not have such authority, you must not accept these terms or use the Services.

Your continued use of the Services after any modifications to these terms constitutes your acceptance of the revised terms. We will notify you of material changes via email or through the Services.

3.Description of Services

MovingCompany.bot provides AI-powered lead capture and automation services exclusively for moving companies, including but not limited to:

• AI Chatbot: A conversational AI widget deployed on your website that engages visitors, collects lead information, generates quote estimates, and routes prospects through your sales pipeline.
• AI Voice Agent: An automated phone answering system that handles inbound calls, qualifies callers, collects move information, and books appointments.
• Booking Automation: Calendar integration, appointment scheduling, deposit collection, and reminder sequences.
• CRM Pipeline: Go High Level configuration, lead management, automated follow-up sequences, and reporting.
• Ongoing Optimization: Monthly performance reviews, bot tuning, and support as included in your subscription tier.

We reserve the right to modify, enhance, or discontinue any feature of the Services at any time with reasonable notice. We will not materially reduce the core functionality of your subscribed plan without offering a comparable alternative or refund.

4.Eligibility and Account Registration

To use our Services, you must:

• Be at least 18 years of age or the age of majority in your jurisdiction
• Be a legally operating business entity or sole proprietor in the moving or relocation industry
• Have the legal authority to enter into binding contracts
• Provide accurate, complete, and current registration information
• Maintain the security of your account credentials

You are responsible for all activity that occurs under your account. You must immediately notify us of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from unauthorized use of your account.

We reserve the right to refuse service to any person or entity at our sole discretion, including businesses engaged in illegal activities, businesses that violate our Acceptable Use Policy, or businesses whose use of our Services could expose us to legal liability.

5.Subscriptions, Fees, and Payment

5.1 Subscription Plans

Our Services are offered on a monthly subscription basis. Current plan pricing is displayed on our website at movingcompany.bot/pricing. All prices are in US dollars unless otherwise stated.

5.2 Billing and Payment

• Subscription fees are billed monthly in advance on the date you subscribe
• Payment is processed via Stripe or another designated payment processor
• You authorize us to charge your payment method automatically on each billing date
• All fees are non-refundable except as expressly stated in our Refund Policy (Section 7)
• You are responsible for providing and maintaining valid payment information

5.3 Failed Payments

If a payment fails, we will attempt to collect payment up to three times over a seven-day period. If payment remains unsuccessful after three attempts, your account may be suspended. We will notify you via email before suspending your account. Suspended accounts that are not reinstated within 30 days may be terminated and your data may be deleted in accordance with our data retention policy.

5.4 Price Changes

We reserve the right to change subscription pricing with 30 days written notice. If you do not agree with a price change, you may cancel your subscription before the new pricing takes effect. Continued use of the Services after a price change constitutes acceptance of the new pricing.

5.5 Taxes

You are responsible for all applicable taxes, duties, and levies imposed by any governmental authority in connection with your purchase of our Services. We will collect and remit taxes where legally required to do so.

6.Setup Fees and Onboarding

Certain subscription plans require a one-time setup fee payable before onboarding begins. Setup fees cover the cost of building, configuring, training, and deploying your AI systems.

• Setup fees are due and payable before the discovery call or onboarding process begins
• Setup fees are non-refundable after the discovery call has taken place and build work has commenced
• Setup fees are refundable in full if you cancel before the discovery call occurs
• The typical setup timeline is 5 business days from the discovery call, though this may vary based on complexity and your responsiveness during the approval process
• You are responsible for providing accurate business information during onboarding. Inaccurate information that requires significant rework may result in additional fees
• Your AI system will not be deployed until you have reviewed and approved it. Approval constitutes your acceptance that the system meets the agreed specifications

7.Cancellation and Refund Policy

7.1 Cancellation

You may cancel your subscription at any time by providing 30 days written notice to hello@movingcompany.bot. Your subscription will remain active through the end of your current billing period. You will not be charged for the following billing period after cancellation takes effect.

7.2 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on your first month's subscription fee (not including setup fees, unless otherwise agreed). To qualify for a refund under this guarantee:

• You must request the refund within 30 days of your AI system going live
• You must provide specific written feedback on why the system failed to perform
• The guarantee applies to your first subscription period only — not subsequent renewals
• We reserve the right to deny refunds where our systems performed as specified and the issue relates to factors outside our control (e.g., low website traffic, market conditions)

7.3 Refunds Generally

Except as expressly stated in Section 7.2 or otherwise agreed in writing, all fees paid are non-refundable. We do not provide prorated refunds for cancellations mid-billing-period.

7.4 Effect of Cancellation

Upon cancellation: your AI systems will be deactivated at the end of your billing period; your GHL account and data remain yours and are not deleted; we will provide reasonable assistance in transitioning your data if requested.

8.Acceptable Use Policy

You agree to use our Services only for lawful purposes and in accordance with these Terms. You must not use our Services:

• In any way that violates any applicable federal, state, local, or international law or regulation
• To deceive, defraud, or mislead end users or any third party
• To collect personal data from end users without proper disclosure and consent
• To send unsolicited communications (spam) in violation of the CAN-SPAM Act, TCPA, or applicable anti-spam laws
• To impersonate any person or entity or misrepresent your affiliation with any person or entity
• To transmit any material that is defamatory, obscene, abusive, or otherwise objectionable
• To interfere with or disrupt our Services, servers, or networks
• To attempt to gain unauthorized access to any part of our systems
• To use our AI systems in a way that discriminates against protected classes in violation of applicable fair housing, employment, or consumer protection laws
• To deploy our systems in industries other than the moving and relocation industry without our express written consent

Violation of this Acceptable Use Policy may result in immediate suspension or termination of your account without refund.

9.AI Services and Limitations

9.1 Nature of AI

Our Services use artificial intelligence and machine learning technologies. You acknowledge and agree that:

• AI systems can make errors, misunderstand inputs, or generate inaccurate outputs
• Quote estimates generated by our AI are approximations based on the information provided and do not constitute binding contracts or guarantees
• AI responses may not always be appropriate for every situation and human oversight may be necessary
• The performance of AI systems can vary based on how end users interact with them

9.2 Your Responsibilities Regarding AI

As the operator of AI systems deployed on your behalf, you are responsible for:

• Disclosing to your customers and website visitors that they may be interacting with an AI system, as required by applicable laws in your jurisdiction
• Monitoring conversations and ensuring the AI is performing appropriately for your business
• Not relying solely on AI-generated quotes or information for binding business decisions
• Ensuring your use of AI complies with the Telephone Consumer Protection Act (TCPA), FTC guidelines on AI disclosure, and any applicable state laws regarding AI interactions
• Maintaining appropriate human oversight of automated communications with your customers

9.3 Voice Agent Compliance

If you use our AI voice agent, you acknowledge additional obligations:

• You must comply with all applicable laws regarding recording of telephone calls, including obtaining required consent in two-party consent states
• You are responsible for ensuring your phone number and caller ID are accurately represented
• You must not use our voice agent to make outbound marketing calls without proper consent under the TCPA
• You are responsible for maintaining required Do-Not-Call (DNC) list compliance

9.4 AI Disclosure Requirements

Several jurisdictions require disclosure when consumers are interacting with AI. You are solely responsible for ensuring compliance with AI disclosure laws in your jurisdiction, including but not limited to California's BOT Disclosure Law (B.O.T. Act) and any similar state or federal regulations.

10.Data, Privacy, and Security

10.1 Your Data

You retain ownership of all data you input into or generate through our Services, including customer data, conversation logs, and business information (“Your Data”). By using our Services, you grant us a limited license to access, process, and use Your Data solely to provide and improve the Services.

10.2 End User Data

Our AI systems will collect personal information from your end users (your customers) including names, phone numbers, email addresses, and move-related information. You acknowledge and agree that:

• You are the data controller for end user data collected through your deployed AI systems
• You are responsible for providing appropriate privacy notices to your end users
• You must have a lawful basis for collecting and processing end user personal data
• You must comply with applicable data protection laws including CCPA, and other applicable state privacy laws

10.3 Our Privacy Practices

Our collection and use of personal data is governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy at movingcompany.bot/privacy.

10.4 Data Security

We implement industry-standard technical and organizational security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

10.5 Data Retention

We retain your data for as long as your account is active and for a reasonable period thereafter as required for legal compliance, dispute resolution, and business purposes. Upon written request following account termination, we will delete or anonymize your data within 90 days, except where retention is required by law.

11.Intellectual Property

11.1 Our Intellectual Property

MovingCompany.bot and its licensors own all intellectual property rights in and to the Services, including but not limited to our website, software, AI models, system prompts, methodologies, training processes, brand assets, and documentation. These are protected by copyright, trademark, patent, trade secret, and other intellectual property laws.

11.2 License to Use Services

We grant you a limited, non-exclusive, non-transferable, revocable license to use the Services during your subscription period solely for your internal business purposes in accordance with these Terms.

11.3 Your Content

You retain all rights to content you provide to us (your business information, pricing, service descriptions, brand assets). You grant us a non-exclusive license to use this content solely to configure and deliver the Services to you.

11.4 Restrictions

You must not: copy, modify, or create derivative works of our Services; reverse engineer, decompile, or disassemble any part of our software; resell, sublicense, or transfer access to our Services to third parties without written permission; remove or alter any proprietary notices or labels on our Services.

11.5 Feedback

If you provide feedback, suggestions, or ideas about our Services, you grant us an unrestricted, irrevocable, royalty-free license to use that feedback in any way without compensation to you.

12.Third-Party Services and Integrations

Our Services integrate with and depend on third-party platforms including but not limited to Go High Level (GHL), Stripe, Twilio, ElevenLabs, and OpenAI. You acknowledge that:

• Third-party services are subject to their own terms of service and privacy policies, which you are responsible for reviewing and complying with
• We are not responsible for the performance, availability, or actions of third-party services
• Disruptions to third-party services may affect our Services, and we will not be liable for such disruptions
• GHL's platform subscription is a separate cost not included in our fees, and you are responsible for maintaining your GHL subscription
• We may change the third-party services we use to deliver our Services with reasonable notice to you

13.Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, OUR SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT
• WARRANTIES THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR FREE OF HARMFUL COMPONENTS
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, OR COMPLETENESS OF AI-GENERATED CONTENT
• WARRANTIES THAT THE SERVICES WILL MEET YOUR SPECIFIC BUSINESS REQUIREMENTS OR GENERATE ANY PARTICULAR LEVEL OF LEADS OR REVENUE

We do not warrant that any specific business outcomes, revenue levels, lead volumes, or conversion rates will be achieved through use of our Services. Past performance or stated industry averages are not guarantees of future results.

14.Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL MOVINGCOMPANY.BOT, ITS OWNERS, OFFICERS, EMPLOYEES, AGENTS, OR LICENSORS BE LIABLE FOR:

• ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES
• LOSS OF PROFITS, REVENUE, DATA, BUSINESS, OR GOODWILL
• DAMAGES ARISING FROM YOUR RELIANCE ON AI-GENERATED QUOTES, INFORMATION, OR RECOMMENDATIONS
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR DATA
• DAMAGES ARISING FROM THE ACTIONS OR OMISSIONS OF THIRD-PARTY SERVICE PROVIDERS
• ANY MATTER BEYOND OUR REASONABLE CONTROL

IN ANY CASE, OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL AMOUNT YOU PAID TO US IN THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Some jurisdictions do not allow the exclusion or limitation of certain damages. In such jurisdictions, our liability will be limited to the fullest extent permitted by applicable law.

15.Indemnification

You agree to defend, indemnify, and hold harmless MovingCompany.bot and its owners, officers, employees, and agents from and against any and all claims, damages, losses, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to:

• Your use of the Services in violation of these Terms
• Your violation of any applicable law or regulation, including TCPA, CAN-SPAM, data protection laws, and AI disclosure requirements
• Your failure to obtain required consents from your end users
• Any claims by your customers arising from your business operations or the content of AI-generated communications
• Any inaccurate business information you provided during onboarding that caused the AI to generate misleading statements
• Infringement of any third-party intellectual property rights by content you provided to us

16.Termination

16.1 Termination by You

You may terminate your subscription at any time by providing 30 days written notice as described in Section 7.1.

16.2 Termination by Us

We may suspend or terminate your account immediately and without notice if:

• You materially breach these Terms and fail to cure the breach within 10 days of written notice
• You violate our Acceptable Use Policy
• Payment of fees fails and is not resolved within 7 days
• We reasonably believe your use of the Services creates legal risk for us or third parties
• We are required to do so by law or regulatory authority

16.3 Effect of Termination

Upon termination for any reason: all licenses granted to you terminate immediately; you must cease all use of the Services; provisions that by their nature should survive termination will survive, including Sections 13, 14, 15, and 17.

17.Dispute Resolution and Governing Law

17.1 Governing Law

These Terms and any disputes arising from them are governed by the laws of the United States and the state in which MovingCompany.bot is registered, without regard to conflict of law principles.

17.2 Informal Resolution

Before initiating any formal dispute resolution proceeding, you agree to contact us at hello@movingcompany.bot and attempt to resolve the dispute informally for at least 30 days.

17.3 Binding Arbitration

If informal resolution fails, any dispute, claim, or controversy arising out of or relating to these Terms or the Services shall be resolved by binding arbitration administered by a recognized arbitration organization under its applicable rules. The arbitration shall be conducted in English. The arbitrator's decision shall be final and binding.

17.4 Class Action Waiver

YOU WAIVE ANY RIGHT TO PARTICIPATE IN A CLASS ACTION LAWSUIT OR CLASS-WIDE ARBITRATION AGAINST MOVINGCOMPANY.BOT. All claims must be brought in your individual capacity and not as a plaintiff or class member in any purported class or representative proceeding.

17.5 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to prevent irreparable harm, particularly in cases involving intellectual property infringement.

18.Changes to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes by:

• Sending an email to the address associated with your account
• Posting a notice on our website
• Updating the "Last Updated" date at the top of this document

Changes take effect 30 days after notice for existing subscribers, or immediately for new subscribers. Your continued use of the Services after the effective date of changes constitutes your acceptance of the modified Terms.

19.Contact Information

For questions about these Terms and Conditions, please contact us: